FAQ

Frequently Asked Questions

 

 

Which smartphone do you repair?

We repair:

  • iPhones
  • iPads
  • Samsung phones
  • Samsung tablets

If you are not sure, please, inquire about your device at info@mobilise-group.com or call us on 01895549133.

 

What kind of repairs do you offer?

We can repair any types of damages:

  • Screen
  • Battery replacement
  • Charging port
  • Liquid damage
  • Full diagnostic service
  • Power button
  • Rear back
  • Earpiece
  • Microphone
  • Loudspeaker
  • Headphone jack
  • Front and rear cameras
  • Software
  • Vibration
  • SIM reader

 

How much do repair services cost?

Prices for mobile phone or tablet repairs vary depending on your device and the type of repair you need.

 

How long does repair take?

Most of iPhone repairs last up to 30-40 minutes and Samsung phones – 1-2 days.

 

Do I need to delete my information and data before I hand in for a repair?

No, as we do not need to access your private content to complete the repair. We do recommend backing everything up.

 

What to do if I am not happy with the service?

With our excellent customer service and highly experienced technicians, we believe this is unlikely to happen, but if you are not satisfied with the level of service you receive, please, get in touch with one of our customer advisors at info@mobilise-group.com, and we will be happy to resolve your issue as soon as possible.

 

What if my repaired phone/tablet breaks again?

We are confident about the quality of our work, and therefore we provide a 12-month warranty for all our repair services. If this happens, we will be happy to fix it for you. For more details, please, see our Phone and Tablet Repair Terms and Conditions.

 

How can I book a repair?

Just pop into one of our boutique stands and hand in your mobile phone or tablet to our technicians. You do not need to book your visit.

 

Do repairs void the manufacturer warranty?

The accidental damage is not usually covered by the manufacturer’s warranty. We can assure you that your device will be up and running once it is repaired.

 

For more details, please, see our Phone and Tablet Repair Terms and Conditions